EFFECTIVE FROM 1 November 2004 This Agreement sets out the terms and conditions on
which we will provide you with the MySAT Service. If you have received a MYSAT information
kit, then this Agreement starts when you fill in the application form and agree to take up the
service by signing the contract, and purchasing a Smart Card.
SMART CARD AND HARDWARE
This section of the Agreement tells you about the installation of the Smart Card and, if
applicable, Hardware and how you can use them.
INSTALLING THE SMART CARD AND THE HARDWARE
You will be required to pay for the cost of any third-party services that may be necessary in
connection with the installation of the Smart Card and hardware to your Address (for example,
a qualified installer or licensed electrician).
World Media is responsible for tuning the MySAT receivers, as well as sending them via
Registered Post. However, you are responsible for installing the Smart Card and Hardware at
your Address at your own expense.
PERMISSION FROM OWNERS CORPORATION
if you live in a multi-dwelling unit block or townhouse complex, you need to obtain permission
from your owner’s corporation for the installation, maintenance, inspection and removal of the
Hardware.
EXISTING HARDWARE
If you already possess a Ku band satellite dish used by another Platform provider, then in order
to receive the MySAT Service you must ensure that you have purchased one of our receivers,
that all necessary Hardware has been installed and or modified and is in working order at your
Address. You must seek approval of the hardware owner if the hardware is not owned by you.
You must arrange for the installation and payment of the Hardware at your Address yourself
with a qualified installer. MYSAT is not responsible for the purchase or installation of the
Hardware and has no relationship with the installer who installs the Hardware on your behalf.
You will own the Hardware. You will also be required to pay for the cost of any third-party
services that may be necessary in connection with the installation of the Smart Card and
Hardware to your Address (for example, Installer or electrician).
HOW YOU CAN USE THE SMART CARD
You may only use the Smart Card to receive the Service from us at your Address in accordance
with the Agreement. You must not use the Smart Card for any other purpose. You pay for the
subscription for the MySAT service that is activated through the Smart Card. Since the Smart
Card remains the property of WMI, you are expected to pay a $50 Bond, to be paid upfront
which will be returned to you on completion of the contract and the subsequent return of the
Smart Card or will be credited to your subscription account at a time determined by MySAT
after a specified term of the contract and as long as the subscriber has not been in default of
the agreement.
MYSAT owns the Smart Card and have a right to use it and give it to you to use. You have no
property or ownership rights in the Smart Card unless this Agreement says otherwise. You
must advise anyone that attempts to remove the Smart Card that it does not belong to you.
WHAT YOU NEED TO DO WITH THE SMART CARD
you will:
• use the Smart Card properly in accordance with the information kit we provide you.
• keep the Smart Card in good and useable condition at all times until it is returned to or
collected by us;
• notify us as soon as possible if the Smart Card is damaged, destroyed or interfered with in
any way.
WHAT YOU CANNOT DO WITH THE SMART CARD
You are not allowed to authorise anyone else to:
• connect, use or authorise the use of any Smart Card or device or Broadcasting Decoding
Device to or with the Equipment which may split, record, re-encode or affect the Service or
which is intended to override any Technological Protection Measure;
• affix the Smart Card to any property at your Address or move, take (or attempt to take) the
Smart Card we own or repair, maintain or interfere with or make any connections to the
Smart Card we own without our consent, unless we ask you to or in accordance with the
Installation Guide
• insert, remove or replace the smart card, unless we ask you to or in accordance with the
information kit we provide you with.
• do anything which is inconsistent with our or our suppliers’ rights in the Smart Card
including removing any marking or notice which identifies the Smart Card or who owns the
Smart Card.
WHEN WE WILL REPAIR AND REPLACE THE SMART CARD
We will repair, maintain and if necessary replace or send you a replacement Smart Card at our
cost while you receive the MySAT Service unless this Agreement says otherwise.
However, if the Smart Card is faulty because you have damaged or mistreated it or used it
improperly or breached this Agreement, we will charge you our reasonable costs for repairing
or replacing it.
We will charge you for any work we have done to try to find the fault or repair it if you report a
problem and we find that there is no fault, or the fault was not caused by us.
REPLACEMENT SMART CARD AND/OR RECEIVER
If the smart card or receiver needs to be replaced because it has been deemed to be faulty
by MYSAT, then we will replace it at no charge, provided it is still under the 1-year warranty
and provided the client has mailed or deposited faulty card or MySat receiver at World Media
International premises. Seven business days after physical delivery, the receiver or smart card
will be returned or mailed, in working condition, to client.
IF SMART CARD IS LOST OR STOLEN
you need to contact us immediately if the Smart Card we own is lost or stolen. You should also
contact the police if the Smart Card we own is stolen. You will also need to give us any report
or incident number, which the police give you when you report the Smart Card stolen. We will
charge you the unrecovered Smart Card fee in the Pricing Guide to replace any lost or stolen
Smart Card.
REMOVING OR RELOCATING THE HARDWARE
if you wish to remove or relocate any Hardware, you need to engage a qualified installer at
your cost to undertake this work.
Unless this Agreement or the law says otherwise, we are not obliged to repair any damage
to your Address or any of your property caused by the removal or relocation of the Hardware.
Also, if you are moving to a new address, you need to contact MySat and inform us, by formal
letter, of any and all changes.
ADDING HARDWARE
If you want to install additional Hardware, you must supply it and install it at your own
expense.
THIRD PARTY SERVICES
If you receive a Third Party Service you acknowledge that:
• you are responsible for all costs and charges payable to any Third Party Service Provider;
• we are still entitled to terminate this Agreement in accordance with its terms without any
further liability to you. See Liability.
RETURNING THE SMART CARD
See “When this Agreement ends” for what you should do with the Smart Card when this
Agreement terminates.
THE MYSAT SERVICE
This section tells you about the MySAT Service you receive from us. It includes details about
how we can change the Service and about how you can change the Programming Package.
THE TERM
we will provide the Service for MYSAT in providing the Retransmitted Services to you for the
Fixed Term.
EXTENDING THE FIXED TERM
we will provide you with the Service after the Fixed Term ends on a yearly basis if you choose
to continue, on the terms of this Agreement until either of us ends this Agreement.
ADD ON CHANNELS
if the subscriber wishes to add on channels over an above the basic line up of channels,
then the subscriber is required to pay the additional fees for that channel as specified by the
service. Subscribers will be billed according to the period of payment terms for the basic
service either 6 months or 12 months or as agreed by MySAT.
WE CAN CHANGE THE SERVICE
We may vary the Service including part of the Service by:
• changing the content or broadcast times of your Programming Package; and/or
• changing or withdrawing a Channel
YOU CAN SUSPEND THE SERVICE
You may suspend the Service for a minimum of 4 weeks and up to three months, once in the
year. Need to submit your request in writing.
WHAT HAPPENS WHEN YOU TELL US YOU WANT TO SUSPEND
if we agree to let you suspend the Service, the smart card will be deactivated for the agreed
period. You will not be charged any subscription fees during suspension.
WHAT HAPPENS WHEN YOU ARE SUSPENDED
While the Service is suspended you will not be able to receive the MySAT Service Programmes.
PERIOD FOR WHICH YOU CAN SUSPEND
if we agree to allow you to suspend, you may suspend the Service for a minimum of 1 week
and a maximum of 3 months. You must provide us with a date on which the Service will be
re-activated and we will re-activate the Service on that date. If you don’t provide a date,
we will reactivate the Service automatically 3 months after we suspend it and billing will
commence as per the agreement.
AFTER THE SERVICE IS REACTIVATED
unless you tell us otherwise, when the Service is reactivated we will provide you with the
same Programming Package that you received before you suspended it. If you also receive a
Third Party Service then you may need to contact the Third Party Service Provider to reactivate
that service.
If you suspend during the Fixed Term then the Fixed Term will be extended by the period of
any suspension.
TRANSFERRING THE SERVICE TO ANOTHER ADDRESS / ANOTHER NAME
You may request to transfer the Service to another address. You acknowledge that we may
not be able to provide the MySAT Service to the new address due to various reasons. If that
is the case, your request to transfer will be treated as a one month’s notice to terminate this
Agreement and the rules under the heading “When this Agreement ends” will apply, unless you
can provide us with a letter of exception from your body corporate etc. If you decide to transfer
MYSAT DTH SUBSCRIPTION AGREEMENT
the service to another name, all warantees covering Receiver and / or Smart card will be void.
In addition, MySat should be advised by letter as Smart card bond is non-transferrable. A
transfer fee applies, as set in the pricing guide.
HOW YOU CAN USE THE SERVICE
you are only permitted to use the Service lawfully and for private viewing purposes at your
Address. You are not allowed to offer, use or supply the Service except as permitted in this
Agreement.
If you do not use the Service in accordance with this Agreement, we may terminate this
Agreement and you must pay us the amount we work out to be our reasonable loss, cost,
expense or damage arising from your breach. For example, if you permit the viewing of a
Channel in a Public Viewing Area we may charge you an amount calculated by reference to the
amount we pay under the relevant Channel Provider’s commercial agreement with us.
RETRANSMITTED SERVICES
We agree with you that MYSAT will provide you with the Retransmitted Services. You
acknowledge that we have no control over the Retransmitted Services (for example,
scheduling or content and supply or non-supply by the broadcaster of the Retransmitted
Services).
YOU CAN NOMINATE A REPRESENTATIVE
If you would like another person to have access to your account details so we can speak to
them about your account with us; contact us and we will tell you what is involved. See Other
Rules for how to contact us.
PAYMENTS:
PAYING US FOR THE SERVICE
Every Due Date you have to pay us:
• the Subscription Fees for the Billing Cycle during which the Due Date falls (this means you
are paying Subscription Fees in advance to the end of the Billing Cycle); and
• all General Charges incurred during any previous Billing Cycle which have not been paid.
You acknowledge that:
• you have to pay these charges even if they have been incurred by someone else at your
Address or have been carried over from previous Billing Cycles. Two weeks before payment
is due, we will transmit an electronic message to your TV screen reminding you to pay
your bill. That message will be repeated until payment is made and your bill settled or
until service has been disconnected. All Services to your Address will be billed to the same
account, and have the same Billing Cycle.
CHANGES TO FEES AND CHARGES
You acknowledge that we can change the Subscription Fees, the prices in the Pricing Guide,
and the General Charges at any time. We can impose new fees or charges. We will tell you
about any changes to the Subscription Fees prior to the increases taking effect. We will notify
you of any changes to or any new fees or charges via the MYSAT website (www.mysat.tv) or
when you contact us in relation to services associated with the fees or charges.
If we change the Subscription Fees for the Basic package other than to reflect an increase in
CPI during the Fixed Term you can terminate this Agreement. You need to give us notice within
31 days of us advising you of the change that you want to terminate. If you do this you will
not have to pay the Early Termination Fee. The rules under the heading “When this Agreement
ends” tell you when the termination will take effect. If you continue to accept the Service after
we notify you of a change to the fees and charges we will treat you as having accepted that
change.
IF YOUR PAYMENT METHOD FAILS
If any payment method you use to pay us fails (for example a cheque or money order is
dishonoured) then we may charge you a dishonour fee as set out in the Pricing Guide.
WHAT HAPPENS IF YOU DO NOT PAY
If you do not pay us the total amount due by the Due Date we can do one or more of the
following, without telling you first:
• restrict the Service you can receive from us: the service will be disconnected within 1 or 2
weeks after Due Date if no payment is received or payment fails;
• suspend the Service until all amounts due have been paid;
• terminate this Agreement - See When this Agreement ends;
• take legal action against you to recover any overdue unpaid amount;
• refer you to a collection agency; and/or
• report your default to a credit reporting agency (see Reporting payment defaults below for
when this might happen).
If you do not pay us within 30 days after the Due Date, we may charge you an additional
collection fee as set out in the Pricing Guide.
PROGRAMMING PACKAGE - PROVISION OF CREDIT: if you do not pay any Subscription
Fee by the Due Date, have still not paid us on the day which is 8 days after the Due Date, and
we continue to supply the Programming Package and you continue to accept that supply, then
you are liable for the overdue amount.
REPORTING PAYMENT DEFAULTS: If:
• any unpaid Subscription Fee remains unpaid for a further 60 days after the Deferred Due
Date; or
• any unpaid General Charges, and we have taken steps to recover the relevant amount, we
may report your default to a credit reporting agency. If we report your default to a credit
reporting agency your credit rating may be affected and you may have difficulty obtaining
credit in the future.
WHEN WE WILL RECONNECT YOU
if we suspend the Service for non-payment, we may reconnect you if you pay all outstanding
amounts. You must pay a reconnection fee as set out in the Pricing Guide.
• the Billing Cycle and Billing Date may change.
GST
The Subscription Fee and the other charges set out in the Pricing Guide include GST. If any
other amounts are payable under this Agreement and incur GST you will pay us an additional
amount equal to any GST we incur.
WHEN THIS AGREEMENT CAN BE TERMINATED
either of us can terminate this Agreement by providing 31 days notice to the other. If you
terminate this Agreement you must pay your Subscription Fee in full, as well as any other
fees or charges for which you are liable to the date on which this Agreement ends and you
stop receiving the Service. We may require you to provide us with written confirmation of your
notice to terminate this Agreement.
You may also end this Agreement by exercising any right you may have under Fair Trading
Laws. In that case, you will not be required to pay the Early Termination Fee. Any rights you
have under the Fair Trading Laws will apply to you to the extent that they cannot be excluded
from this Agreement.
However, we can terminate our obligations under this Agreement immediately if you breach
the Agreement, or if any other part of this Agreement says so, unless the law requires
otherwise.
WHEN YOU ARE LIABLE FOR THE BOND
Client has to notify us of the date of desired disconnection, before the subscription ends in
order for Card to be stopped on the due date. MySat will issue the client the bond value by
cheque and send it by mail after the Card has been physically received in our premises.
Any overdue amount will be deducted from the total of the bond.
WHAT YOU PAY IF THE AGREEMENT IS TERMINATED
We may send you a final statement once we calculate all of the charges you are responsible to
pay when this Agreement ends. You must pay us the total amount due by the due date in the
statement. If you do not, then we can:
• take legal action against you to recover the unpaid amount; and/or
• refer you to a collection agency; and/or
• if the amount remains unpaid for 60 days after the due date and we have taken steps to
recover the amount, report your default to a credit reporting agency. If this Agreement is
terminated before the end of the Fixed Term (including termination by us for breach of the
Agreement by you or termination by you) you must also pay an Early Termination Fee, unless
this Agreement says otherwise.
RETURNING THE SMART CARD
On termination for any reason you must follow any directions we give you about the return or
collection of the Smart Card.
WHAT HAPPENS IF YOU DON’T RETURN THE SMART CARD
If you do not return the Smart Card which you are required to return to us within 2 weeks after
disconnection, we may:
• charge you an unrecovered equipment fee as set out in the Pricing Guide; or
• keep the initial Bond that you paid at the beginning of subscription.
We will give you a receipt when we receive the Smart Card. You should retain this receipt
for 12 months and, if we ask for it, provide it to us as proof that you returned the Smart
Card; otherwise we may charge you the unrecovered Smart Card fee as set out in the Pricing
Guide.
RECONNECTING YOUR TV
you are responsible for reconnecting and tuning your Hardware so that it can receive
broadcasting channels when this Agreement is suspended or terminated for any reason.
LIABILITY
EXCLUSION OF IMPLIED CONDITIONS AND WARRANTIES
To the maximum extent permitted by law, all terms, conditions, warranties, undertakings,
inducements and representations, whether express or implied by legislation, the common law,
equity, trade, custom or usage or otherwise relating to the provision by us of the Service, or the
Smart Card or otherwise in connection with this Agreement are expressly excluded.
YOUR LIABILITY TO US
In addition to any rights against you we may have under this Agreement, you will be liable to
us and to keep our suppliers (if we supply you with a STU) indemnified against any loss, cost,
expense, damage or other liability (including legal costs on a solicitor/client basis) arising out
of:
• any claim or demand against us by you or any person other than you,
• your use or the provision of a Third Party Service.
WHEN WE ARE NOT RESPONSIBLE
Unless the law says otherwise, neither we nor our Business Partners, Related Companies,
Suppliers or any of our agents, contractors or employees will be responsible to you or any
other person in connection with:
• your operation and use of the Smart Card and Hardware if you have purchased it from us
• any damage to your home Address or your own equipment (for example, your television,
video-recorder or DVD player, including any burn-in suffered to your television monitor);
• any misuse or failure of the Service caused by you or anyone else at your Address;
• any loss you suffer if you do not receive a Third Party Service or a Retransmitted Service or
a Third Party Service is terminated; and/or
• any loss you or any other person suffer as a result of:
(i) the installation of the Smart Card or Hardware by you or on your behalf;
(ii) you or anyone at your Address viewing or using the Service, or any Retransmitted Service;
(iii) any other cause where the cause is outside our reasonable control;
IF WE ARE RESPONSIBLE
If we are responsible to you then, to the maximum extent permitted by law, you agree that
we are not responsible in any way for any indirect or consequential loss arising out of or in
connection with:
• the supply of the Service or the Smart Card; or
• the relationship established by this Agreement.
In this clause we means us, suppliers, employees and Business Partners.
PRIVACY AND PERSONAL INFORMATION
Please read & review our Privacy Policy.
CREDIT REPORTING
The Privacy Act allows us to give a credit reporting agency certain personal information about
you. The information we disclose to a credit reporting agency includes:
• permitted information which will allow you to be identified,
• the fact that you have applied for credit and the amount,
• the fact that we are a current credit provider to you;
• payments that are more than 60 days overdue and for which debt collection action has
started;
• information that in our opinion you have committed a serious credit infringement (that is,
acted fraudulently or shown an intention not to comply with your credit obligations); and
• cheques drawn by you for $100 or more which have been dishonoured more than once.
The section on Payments in the Terms tells you more about when we will be a credit provider
to you.
OTHER RULES
this section tells you about the other rules which apply to this Agreement.
READING THE AGREEMENT
Headings and any explanatory text in this Agreement are for convenience only and do not
affect how this Agreement is interpreted. In this Agreement
• the singular includes the plural, and the plural includes the singular.
• If a word or phrase is defined, its other grammatical forms have a corresponding meaning.
• A reference to us includes our successors, permitted substitutes and permitted assigns (and,
where applicable, our legal personal representatives).
• A reference to law or to a provision of a law includes a change to it or a re-enactment of it, a
provision substituted for it and a regulation or statutory instrument issued under it.
CHANGES TO THE AGREEMENT
We can change any term of this Agreement at any time however, we will notify you of any
change no later than when it becomes effective on our website at (www.mysat.tv). You can
also obtain a revised copy of these terms and conditions by contacting us. A copy of these
terms and conditions is also available on our website.
CONTACTING US
You can contact us by writing to us at Suite 1C, 9 Burwood Rd, Burwood, New South Wales,
2134 or contacting us on 1800 700 506.
NOTICES
You can give us notice under this Agreement by writing to us at Suite 1C, 9 Burwood Rd,
Burwood, New South Wales, 2134 or contacting us on 1800 700 506. We can give you notices
by sending notices to your Address, if you agree, by electronic mail, or by sending message to
your STU.
CIRCUMSTANCES WE CANNOT CONTROL
If we are prevented from performing our obligations under this Agreement as a result of an
event or cause beyond our reasonable control (for example, an act of God, war, terrorism or
disruption to electricity):
• we will tell you, unless the circumstances prevent us from doing so;
• the Service and any Third Party Service may be suspended for the period for which we
cannot perform our obligations. If that period is during the Fixed Term, the Fixed Term will be
extended by the period of the suspension; and
• you can also choose to terminate this Agreement and you will not be required to pay an
Early Termination Fee- see When this Agreement ends.
ENTIRE AGREEMENT
This Agreement contains the entire agreement between you and us with respect to its subject
matter. It sets out the only conduct relied on by you and supersedes all earlier conduct and
prior agreements and understandings between you and us in connection with its subject
matter.
UNENFORCEABLE PROVISIONS
if part of this Agreement is not legally enforceable in a relevant place, that part will be ignored
in that place, but in all other respects this Agreement has full effect.
TRANSFER OF THIS AGREEMENT
you can assign this Agreement to someone else with our consent. We may transfer any of our
rights or obligations under the Agreement.
OUR RIGHTS
we may exercise a right or remedy or give or refuse consent in any way we consider
appropriate. We can exercise all the other rights and powers we have under law even if they
overlap with those in this Agreement. If we do not do something when we are entitled to, that
does not mean we are giving up that right and cannot do it later. Also, we can exercise our
rights more than once.
AFTER THIS AGREEMENT ENDS
any rights, which either party has against the other party under this Agreement which are not
fulfilled when the Agreement is ended, will continue to exist. In particular, any rights either
party has under the Liability section above will continue even after the Agreement is ended.
LAW
This Agreement is governed by the laws of the State or Territory in which your Address is
located. Unless the law requires otherwise, you submit to the nonexclusive jurisdiction of
courts exercising jurisdiction in New South Wales. You will not claim that those courts are an
inconvenient place for a court case involving this Agreement to be heard.
PRICING GUIDE. All prices include GST unless mentioned otherwise:
MySat Receiver (recommended retail price) $299
Smart Card Bond $50 (no GST)
Early Termination and disconnection fee Remaining balance due / $50
Replacement Bond/Lost or stolen card fee $50
Dishonour fee $35 per item
Reactivation fee $50
Transfer fee $25
Note that Receiver and Subscription fees are non refundable.
Certain words in this Agreement have a special meaning and are explained below.
Address means the address of your home or any new address to which you transfer the
Service in accordance with this Agreement. If you live in a multi-dwelling unit block or
townhouse complex your Address includes the land, the common property and the multidwelling
unit block or townhouse complex, of which your home forms a part, but only for the
purposes of the rules under the heading Installing the Smart Card and Hardware.
Agreement means the agreement between you and us authorising you to receive the Service,
which is made up of these terms and conditions as varied from time to time the Application or
the letter in the MYSAT Information Pack (as applicable).
Application means the form you sign where you have agreed to subscribe to the Service.
Billing Cycle means, unless this Agreement says otherwise, the period from and including a
Billing Date to (and including) the day before the next Billing Date.
Billing Date means:
• the date we first provide the Service to you and the same date in each calendar year after
that (unless there is no such date in a month, in which case the Billing Date that month will
be the last day of that calendar month); or
• any other date we tell you will be your Billing Date. (For example, if you are disconnected for
non-payment and we subsequently reconnect you your Billing Date may change.)
Channel means any channel in your Programming Package from time to time. A Channel may
include a radio, audio or games channel.
Channel Provider means us or any entity which provides a Channel to us for inclusion in the
Service from time to time.
CPI means the Consumer Price Index (all groups - weighted average of eight capital cities)
published by the Australian Bureau of Statistics. Due Date in relation to a Billing Cycle means:
• the requested payment date stated on your statement. This is usually around 14 days after
your Billing Date.
Early Termination Fee means a payment to us for termination of this Agreement before the
end of the Fixed Term, upon which the subscriber will forfeit the fees paid for that term.
Extra Package means a programming package (other than the Basic package) set out in
the Pricing Guide which you choose to include, for additional charge, in your Programming
Package under the terms of this Agreement.
Fair Trading Laws means fair trading or consumer affairs laws or regulations of the State or
Territory in which your Address is located.
Fixed Term means the period for which you have signed up to receive the Service, starting
from the first date you receive the Service.
MYSAT service is 6 premium Arabic Pay TV channels.
MYSAT Information Pack means the kit, which we send or give to you when you apply for
the Service.
General Charges means any fees and charges other than the Subscription Fees, which are
set out in the Pricing Guide or otherwise notified to you from time to time and which you must
pay to us in accordance with this Agreement.
GST means any value added, consumption, turnover or similar tax, impost or duty on goods
and/or services.
Hardware means the infrastructure you installed at your Address. The satellite receiving
dish, incidental cabling, optical fibre, coaxial cable, ducts, conduits, the isolation box, the wall
plate and dish mount, the multi-switch, the amplifier, low noise blocker and phone socket. It
also includes any other infrastructure which is already installed at the Address or is added or
substituted by you.
Programming Package means the Basic package together with any Stand Alone Channels
chosen by you from time to time.
Public Viewing Area means any location or public area outside your Address. If you live in a
multi-purpose building, the Public Viewing Area includes any part of the building which is not
used as your personal residence.
Pricing Guide means the packaging and price guide we give you when you first subscribe to
the Service and which is also available on our website. The Pricing Guide may also be varied
from time to time. Any changes to the Pricing Guide may be notified to you on our website
(www.worldmedia.com.au), or the MYSAT magazine or when you contact us in relation to
services associated with the fees or charges set out in the Pricing Guide.
Retransmitted Services means any commercial television, national or other broadcasting
service, which is available at your Address from time to time and supplied to you using the
Equipment and Infrastructure.
Service means the Programming Package selected by you from time to time and any you
elect to take or use from time to time.
Smart Card means the smart card that is supplied from us in order to view our channels.
STU means any digital set-top unit you purchase or we supply to you when you subscribe for
the Service.
Subscription Fee means the yearly fee that you must pay for the delivery of:
• the Programming Package;
• the MYSAT Magazine (if you subscribe for it in addition to your Programming Package); and
• a statement as set out in the Pricing Guide, as varied from time to time in accordance with
this Agreement.
Suppliers means the contractors, agents and third party suppliers with whom we have
entered into agreements or arrangements with from time to time in order to act on our behalf
in connection with this Agreement (including Customer Service), as well as any owner of the
Equipment.
Technological Protection Measure means any device or process which we use in connection
with the Equipment to prevent or inhibit the infringement of copyright.
Term means the Fixed Term and any extension of it as contemplated by this Agreement.
Third Party Service Provider means a third party television services provider who has entered
into an agreement with you to supply you with the Hardware and content.
Third Party Service means a service provided by a Third Party Service Provider.
We and us mean MYSAT.
You means the person named as customer or identified as the account holder in our database.
PRIVACY POLICY
World Media International (WMI) Privacy Statement contains the following important
information regarding your relationship with us:
1) Collection of personal information.
2) Use of personal information.
3) Disclosure of personal information.
4) Information accuracy.
5) Information security.
6) Correcting and accessing personal information.
7) Trans-Border transfer of information.
8) Sensitive information.
9) Disclaimer.
1) Collection of personal information.
WMI will only collect information that is necessary for one or more of its legitimate functions
or activities and will only do so by lawful and fair means and not in anunreasonable obtrusive
way. WMI will collect, record and store personal information about when you register as a
subscriber to World Media services, when you use certain World Media Products or services
and when you enter or apply for World Media promotions.
2) Use of personal information.
The personal information collected by World Media is or may be used:
• For billing purposes.
• To maintain your account.
• To notify you about new products or services from time to time.
• To provide customer support.
• To provide you with products, services or information that you have requested.
• To streamline and personalise your experience while dealing with World Media.
• To tailor our information, services or products in order to improve and enhance those
services and products we provide for you.
WMI may also use personal information for the purpose of direct marketing. However, we
may also use your personal information or data in relation to promotional activities where it
is impracticable for us to obtain your prior express consent. Whenever WMI does this we will
provide an express opportunity when we first contact you to decline receiving any further
marketing communication from WMI. Information collected by WMI may also be combined and
de-identified to provide WMI with anonymous demographic and usage information. WMI will
then use this aggregated information to develop new and/or more appropriate services and
products to offer t o customers.
3) Disclosure of personal information.
WMI will only pass on personal information about you to other companies or people when:
a) We need to share your information in order to provide the product or service you have
requested;
b) We have your consent to share the information;
c) We need to pass on the information to companies that provide programming or work
on behalf of, or in conjunction with, WMI in order to provide a product or service to you.
(Unless we tell you otherwise, these companies do not have any right to use the personal
information we provide them for purposes that do not involve WMI.)
d) We are required to respond to subpoenas, court or legal process.If you tell us that you do
not wish to have your personal information used or disclosed for a particular purpose we
will respect your wishes, unless this is not legally or practicably possible.
4) Information accuracy.
WMI will take reasonable steps to ensure that the personal information it collects, uses or
discloses is accurate, up to date and complete.
5) Information security.
WMI will take reasonable steps to protect the security of personal information held by WMI.
WMI only permits personal information to be accessed by authorised personnel.WMI will take
reasonable steps to destroy or permanently de-identify personal information ifit is no longer
needed for any purpose.
6) Correcting and accessing personal information.
Subject to verification to identify, personal information may be accessed at any time by
request of the person whom the information relates to.Access to personal information can
be obtained only by the person to whom that information relates to and is available by
contacting WMI Customer Service centre on 1800 700 506 (Australia wide),+ 612 9747 1011
(International) or by e-mail to info@worldmedia.com.au
If WMI holds personal information relating to a person then that person may request at any
time that any or all of that information be changed, updated or corrected
7) Trans-Border transfer of information.
In order to provide certain content and subscription services to our customers, WMI is required
from time to time to submit information that may contain personal information to companies,
organisations and people outside Australia.WMI will only use personal information in this way
if it is necessary for WMI to provide you with services and products that you have requested.
WMI will take reasonable steps to ensure that the information, which it has transferred, will
not be collected, held, used or disclosed by the recipient of the information for any purpose
other than to assist WMI with the provision of products or services to our customers.
8) Sensitive information.
WMI will not collect, use or disclose sensitive information (such as information about political
or religious beliefs or racial or ethnic origins) except with your consent. Where it is necessary
to obtain sensitive information in order to provide products and services in a specific
language, WMI will take all reasonable steps to ensure that this information is used solely for
the purposes of providing, improving and enhancing those services.
9) Disclaimer .
To the extent that this statement exceeds the minimum obligations of WMI under applicable
Commonwealth and State legislation, this statement is a representation of our voluntarily
self-imposed standards. To the extent permitted by law, WMI is not liable if it does not adhere
to any of these standards, for any loss, liability, costs, expense or damage arising as a result
of WMI failing to meet any of the voluntarily self-imposed standards in this statement. If you
believe WMI has not adhered to the above principles or have any comments please contact us
at: info@worldmedia.com.au and WMI will use reasonable efforts to deal with the matter.