Thank you for subscribing to World Media International (WMI). WMI specialises in the management and provision of customised high quality Pay-TV channels. A list of relevant FAQ topics has been designed to support you in any queries you might have. If you are facing a technical difficulty, please ensure that you have the right connection in place and that you’re receiver is connected to your television, video or both and is hence programmed appropriately.
Please select from the following FAQ topics:
When do I get billed?
You will get billed two weeks before your subscription is due. Billing occurs every 30days. You will be billed on a three months, six months, or one year period (depending on your subscription package).
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How do I pay my Bill?
You will be able to pay your bill at any Australia Post through bill pay or via phone or BPAY. You can also send your statement along with a money order, personal cheque or bank cheque to Suite 1C, 9 Burwood Rd Burwood NSW 2134. Payments over the phone are accepted, however a surcharge may apply. You can also pay your bill online with Secure Payment.
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What happens if I fail to pay the Account?
If you fail to pay the account on time, a disconnection fee followed by a reconnection fee may apply.
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If the service gets disconnected how long does it take to reactivate?
The service normally gets reactivated after trading hours. If you have any furthers enquiries about this issue please contact our office.
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Change of Billing Address:
If you need to change your billing address, please contact our office. WMI might be able to assist you in finding a qualified technician should you require assistance in moving your equipment.
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Who is responsible for installation?
WMI is not responsible for the installation of the receiver and or satellite dish. If you require a technician to install the service, WMI will only be able to assist you in recommending a technician but will not be able to physically install the service for you.
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What do I need to install Mysat?
In order to install Mysat, You will need a small KU band satellite dish, a Mysat Receiver and a Smart Card.
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How do I install Mysat?
You need to have a small Ku band satellite dish installed. The dish should not be less than 80 to 95 cm. The MySat receiver is a box similar to a VHS machine, where the MySat Smart Card is inserted and allows the satellite signal that is captured by the satellite dish to be transformed into picture and sound onto your TV screens.
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Placing the service on hold!
If you are going away or you wish to place your service on hold, you will need to send a letter confirming the date of departure and when you wish to get your service back on. The maximum period of time that you will be allowed to place your service on hold, is three months. An ‘on Hold’ fee of $10 per month is required to initiate this service. The service is then switched off until you return from your holiday. Service will be activated from 1st or 15th of the month and subject to the discretion of World Media International Management.
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Technical Enquiries:
Satellite: Pass8 KU
Additional: Noursat And/OR Iqraa
Frequency 12646 Symbol Rate: 28060 Position: Horizontal
FREE TO AIR SERVICES:
SYRIA, KTV Frequency: 12726 Symbol Rate: 28060
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